30 day money back guarantee

Choosing your lighting can be difficult at times, so we offer a 30 day return option. Please note offer does not exclude or replace your statutory rights given under the Australian Consumer Law and Regulations ACT 2010.

If you received your lights and find they are not suitable you may receive an exchange provided the following conditions are met.

  • Online order confirmation email or tax invoice can be provided.
  • Items are in original condition including all packaging paperwork and accessories
  • Items such as pendants must be not have been installed or used
  • The item is returned to us within the 30 days after receiving / collecting it.


Items excluded from 30 Day Returns are the following:

  • Special order items or item variations not listed on our website and sourced from one of our helpful team members.
  • Custom Made Orders
  • Display items

Please note:

  • We will provide you with a store credit in the amount equal to the price you paid for the product, less shipping charges (including shipping cost incurred by us on Free Shipping orders)
  • If your goods were shipped with our free shipping promotion the postage amount incurred by Lighting Superstore will be deducted from the credit.
  • Customer is responsible for organising and paying for return to Shop 25 / 502 Hope Island Road, Helensvale 4212 QLD, Australia

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